Privacy policy

Privacy Policy Last updated: April 24, 2026

ASCND Wellness operates this store and website, including all related information, content, features, tools, products and services (the "Services"). ASCND Wellness is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following personal information depending on how you interact with our Services:

  • Contact details including your name, address, billing address, shipping address, phone number and email address
  • Financial information including payment card details, transaction details and payment confirmation
  • Account information including your username, password and preferences
  • Transaction information including items you view, add to cart, purchase, return or exchange
  • Communications including information you provide when contacting our customer support
  • Device information including your IP address, browser type and device identifiers
  • Usage information including how and when you interact with our Services

How We Collect Your Information

We collect personal information:

  • Directly from you when you create an account, make a purchase or contact us
  • Automatically through cookies and similar technologies when you use our Services
  • From our service providers and partners who support the operation of our Services

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns
  • Manage your account and provide customer support
  • Send order confirmations, shipping updates and account notifications
  • Send marketing and promotional communications — you can opt out at any time
  • Improve and personalise your shopping experience
  • Detect and prevent fraudulent or unlawful activity
  • Comply with our legal obligations under Australian law

How We Share Your Information

We may share your personal information with:

  • Shopify and other service providers who help us operate our Services, including payment processing, shipping and data storage
  • Marketing partners to help us advertise our products — partners handle your information in accordance with their own privacy policies
  • Third parties where you have directed or consented to the disclosure
  • Law enforcement or regulatory bodies where required by Australian law

Our Relationship With Shopify

Our Services are hosted by Shopify. Information you submit through our store is transmitted to and processed by Shopify. To learn more about how Shopify handles your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Links

Our Services may include links to third party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their personal information, please contact us and we will delete it promptly.

Security and Retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of transmission over the internet is completely secure. We retain your personal information for as long as necessary to provide our Services, comply with legal obligations and resolve any disputes.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request deletion of your personal information in certain circumstances
  • Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Marketing Communications

We may send you promotional emails about our products and offers. You can opt out at any time by clicking the unsubscribe link in any marketing email. Opting out of marketing will not affect transactional emails related to your orders or account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website with a revised "Last updated" date.

Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us:

📧 hey@ascndwellness.com 📍 1/23 Gipps Street, Collingwood VIC 3066, Australia